Refund Policy

This policy covers purchases of ChatGPT Image 2.5 subscriptions and one-time credit packs. The Pricing page shows current prices and credit amounts. Nothing here limits rights that cannot lawfully be excluded.

Refund requests within 10 days

You may request a refund within 10 calendar days of a subscription charge or credit-pack purchase. If none of the credits associated with that charge have been used, you may receive a full refund. If some credits have been used but some remain, the eligible refund is calculated in proportion to the unused credits: amount paid × unused credits from that purchase ÷ credits included in that purchase. Fully used purchases are not eligible for a voluntary refund. Requests are reviewed against payment and credit-use records; refunds are not issued automatically. Email support@image2-5.net or use the contact page before the 10-day window ends.

The current subscription prices are Basic $19/month or $114/year, Pro $39/month or $234/year, and Max $99/month or $594/year. Annual subscriptions are charged up front, even though credits are issued monthly. Credit packs cost $30 for 600 credits, $80 for 2,000 credits, or $200 for 6,000 credits. All listed prices are in USD; the final amount and any applicable taxes are shown in Stripe Checkout.

For a monthly subscription, the calculation uses that month's credits. For an annual subscription, it uses the total credits promised for the 12-month term, including future monthly grants that will not be issued after the refunded subscription is ended. We will confirm the credit calculation and cancellation before processing a partial annual refund. Duplicate charges, billing errors, material service failures and rights required by applicable law are reviewed even outside the voluntary 10-day window. A failed image-generation request restores its reserved credits; it does not by itself create a separate cash refund for that image.

Renewals, cancellation and expiry

Each new subscription charge, including a renewal, has its own 10-day request window. Canceling a subscription stops future renewals according to the effective date shown in the Stripe customer portal; cancellation does not automatically refund the current monthly or annual charge. We do not routinely prorate an annual payment merely because you stop using the Service after the request window. Unused subscription credits expire at the end of each monthly credit window, including for annual plans. Credit packs expire 12 months after purchase. Credit expiry alone does not create a refund.

How an approved refund works

Approved refunds are sent through Stripe to the original payment method where possible. Your bank or payment method controls when the funds appear. The unused credits corresponding to a refunded amount are removed from the account. A full refund removes all remaining credits from that purchase. For a refunded subscription, we will adjust the related credits and end access to the refunded period, including future monthly grants on an annual plan. We will tell you if a different adjustment is required for a billing error or service problem.

Request a refund

Email support@image2-5.net or use the contact page. Include the account email, purchase date, plan or pack, Stripe receipt or transaction reference if available, and the reason for the request. Do not send a card number or security code. We may ask for more information to identify the transaction. For subscription cancellation without a refund request, use the account billing page and Stripe customer portal.